Cafe Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Cafe Casino website, account services, games, promotions and related features. In these terms, “Cafe Casino”, “we”, “us” and “our” refer to the Cafe Casino service, while “you” and “your” refer to the person accessing or using it. Additional rules may apply to particular games, payment services or promotional offers. Those rules form part of these Terms & Conditions when they are displayed or made available to you.

By creating an account, accessing the website or using any service, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree, you must not register, deposit funds or use the service. You should keep a copy of these terms for your records and check this page from time to time, as the terms may be updated.

Eligibility and lawful use

You may use Cafe Casino only if you are at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account or playing. Access may be restricted in some locations, and we may refuse or limit access where use of the service is not permitted.

• You must provide accurate, current and complete information when registering.
• You must use the service for your own personal use and not on behalf of another person.
• You must not allow a person who is underage or otherwise ineligible to use your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• You must comply with all applicable laws, regulations and instructions shown on the website.

2. Your account and account security

You may generally hold only one personal account unless we expressly approve another arrangement. Duplicate, linked or misleading accounts may be reviewed and may be closed where they breach these terms or are used to obtain an improper benefit. We may ask you to confirm your identity, age, address, payment information or source of funds before allowing continued access or processing certain account activity.

You are responsible for keeping your login details confidential and for all activity carried out through your account, subject to any rights you have under applicable law. Choose a strong password, do not share it with another person and notify us through the available support channels if you believe your account has been accessed without permission. You should also use reasonable security measures on your own devices and networks.

Verification and account reviews

We may carry out verification, security, responsible gambling, anti-fraud and financial reviews at any time. During a review, we may ask for documents or information that is reasonably required to confirm your identity, eligibility or transactions. You must provide information that is genuine, readable and up to date. If requested information is not provided, we may restrict account functions, delay a transaction, suspend the account or take another action permitted by these terms and applicable law.

An account may be suspended or closed if information is false, if the account is used by another person, if there is suspected fraud or prohibited conduct, or if continued access would create a legal, regulatory or security concern. Where appropriate, we may retain relevant records, reverse transactions or withhold an amount connected with unlawful or fraudulent activity. Any action will be handled in accordance with applicable requirements.

Closing your account

You may request account closure using the available account or support options. Before closure, you should check your balance, pending transactions and any applicable promotional conditions. Account closure does not remove obligations that arose before closure, including obligations relating to verification, disputed transactions or responsible gambling controls. If you want a break from gambling, use the responsible gambling tools available to you rather than simply opening another account.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and are subject to the rules displayed for the relevant game. You should review the game information, stake options, outcomes and any applicable features before playing. Results are determined by the systems and processes used for the relevant game. You must not attempt to interfere with a game, manipulate an outcome or exploit a technical error.

Deposits and withdrawals

Deposits must be made using a payment method that you are authorised to use. The name and details associated with a payment method may need to match your verified account information. You should check the amount carefully before confirming a transaction. Payment providers may apply their own terms, fees or processing requirements, and we cannot guarantee the availability of every payment method at all times.

Withdrawal requests may be subject to account verification, transaction checks and any conditions shown at the time of the request. We may return funds to an appropriate verified payment method or ask for further information before processing a withdrawal. You remain responsible for checking that your payment details are correct. Do not use the service to transfer funds to or from another person’s account.

A balance may be adjusted where a transaction is reversed, duplicated, incorrectly credited or affected by an obvious technical or administrative error. If you receive funds in error, you must not use them and should notify us through the available support channels. We may recover an incorrect credit from your balance where this is permitted by law.

Promotions and bonuses

Promotions, bonuses, rewards and other offers are subject to the specific promotional terms displayed with each offer. These may include eligibility rules, claim requirements, expiry dates, wagering or playthrough conditions, game restrictions, maximum values and withdrawal conditions. You should read those terms before accepting an offer. If there is a conflict, the specific promotional terms generally apply to that offer to the extent of the conflict.

We may correct an obvious error, withdraw an offer where required, or restrict access to a promotion where there is suspected misuse, multiple-account activity, fraud or a breach of the applicable terms. Promotions must not be used in a way that is unfair, deceptive or inconsistent with their stated purpose.

4. Acceptable use, privacy and intellectual property

Prohibited conduct

You must not use Cafe Casino to distribute harmful software, interfere with website security, overload or disrupt the service, scrape content without permission, or attempt to access another person’s account. You must not use automated systems, bots, scripts or other tools to gain an unfair advantage unless expressly authorised. You must also avoid conduct that could damage the reputation, operation or security of the service or its users.

• Do not provide false, misleading or stolen identity or payment information.
• Do not collude with other players or manipulate game activity.
• Do not exploit a software defect, pricing error or technical fault.
• Do not use the service to launder money, hide the source of funds or support criminal activity.
• Do not copy, modify, reproduce or commercially use website content without permission.

Privacy and communications

Personal information is handled in accordance with the Cafe Casino Privacy Policy and applicable privacy laws. We may collect and use information required to provide the service, manage your account, process transactions, verify identity, prevent fraud, meet legal obligations and improve the website. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

We may send service-related communications about your account, transactions, security, changes to these terms or important operational matters. Marketing communications, where used, may be managed through the available preferences or unsubscribe options. You must keep your contact and account information current so that important notices can reach you.

Website content and availability

The website, branding, text, graphics, software and other materials are owned by or licensed to the relevant rights holders. Your use of the website gives you a limited, personal and non-transferable permission to access the service in accordance with these terms. It does not transfer ownership of any content or create a right to use it outside the service.

We aim to keep the website accurate and available, but access may be interrupted for maintenance, updates, technical problems, security reasons or circumstances outside our reasonable control. Game information, account displays and other content may occasionally contain errors. You should report apparent errors and stop using an affected feature until the issue is resolved.

5. Responsible gambling, liability and changes

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget and time limit before you play, never gamble with money needed for essential expenses, and do not chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service.

Account controls may be available to help you manage your play, such as deposit settings, session reminders, time-outs or self-exclusion. Use the responsible gambling information and tools provided through the website, and contact support if you need help understanding an option. A self-exclusion or account closure request should not be treated as a guarantee against access through another person’s account.

Liability and applicable law

To the extent permitted by law, you are responsible for your decision to use the service, the equipment and internet connection you use, and the security of your account. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Where the law permits limitations, our responsibility is limited to the extent allowed by that law.

These terms are intended to operate consistently with applicable Australian laws and any relevant legal or regulatory requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay or failure to enforce a provision does not mean that provision has been waived.

Changes and complaints

We may update these Terms & Conditions to reflect changes to the service, technology, law, security requirements or business processes. The latest version will be made available on the website, with the effective date or other notice where appropriate. If you continue to use the service after an update takes effect, that use may indicate acceptance of the revised terms. If you disagree with a change, you should stop using the service and request account closure.

If you have a question, transaction concern or complaint, please use the support or contact options made available through the Cafe Casino website. Provide enough information for the issue to be reviewed, including relevant dates, transaction details and screenshots where appropriate, while avoiding the transmission of unnecessary sensitive information. We will review complaints using our applicable internal procedures and may request further information before providing a response.