Betting Rules

1. General betting rules

By opening, accessing or using an account with Cafe Casino, you agree to follow these Betting Rules and any other rules displayed on the website. Different products, markets, promotions and games may have additional conditions. If a specific rule conflicts with a general rule, the specific rule will usually apply to the relevant bet, game or offer. Review the information shown on the relevant page before confirming your selection.

You must be legally entitled to use online gambling services in your location. You are responsible for checking the laws that apply to you and for ensuring that your account information is accurate and up to date. You must not use the service if online gambling is unlawful for you, if you are under the applicable minimum age, or if you are using another person’s account or payment method without proper authority.

An account may only be used by the person who registered it. Keep your login details private and take reasonable steps to prevent another person from accessing your account. Tell us promptly if you suspect that your account has been accessed without permission, your details are incorrect, or a transaction or bet does not appear to be yours.

Placing and accepting bets

A bet is not final merely because a selection has been entered on a bet slip. It must be submitted successfully and accepted by the system. The confirmation shown in your account is the best indication that a bet has been recorded. Check the selection, stake, odds or other terms and the potential return before confirming the bet.

• Bets may be subject to minimum or maximum stakes, account restrictions, market limits and other controls shown on the website.
• A bet generally cannot be changed or cancelled after it has been accepted unless the website expressly provides an available feature or applicable rule.
• A displayed price, line, result or game detail may be corrected where there has been an obvious error, technical issue or input problem.
• The balance in your account must be sufficient for the stake before a bet can be accepted.
• You should keep your own record of confirmations, account activity and relevant game or market information.

If the service is interrupted, delayed or unavailable, do not assume that a bet was accepted. Check your account history when access is restored. We may review activity affected by a technical problem and may void, correct or settle an affected transaction in accordance with the applicable rules.

2. Sports and event betting

Sports and event bets are settled using the official result or another reliable result source selected for the relevant market. The applicable market rules may explain which result is used, how postponements are handled and whether a bet requires an event to reach a particular stage. If a market has special conditions, those conditions will take priority over these general principles.

Results, postponements and abandoned events

A market may remain open until the result is confirmed. If an event is postponed, abandoned, interrupted, rescheduled or materially changed, settlement will depend on the rules for that market. Some bets may stand if the required conditions have already been determined, while other bets may be cancelled or settled as void. A change to the venue, participants, format or scheduled time may also affect settlement.

Where there is a dispute about a result, the official result may be reviewed or amended. A later correction can lead to a corresponding correction to account balances or previous settlements. We may wait for reliable confirmation before settling a market, particularly where official information is delayed or inconsistent.

Singles, multiples and in-play betting

A single bet normally depends on one selection. A multiple bet depends on more than one selection, so the outcome may be affected by every selection included in the bet. The bet slip should show whether a selection can be combined with others and whether any combination is unavailable.

In-play or live betting is subject to information delays and changing prices. A bet may be rejected, delayed or accepted at a different price while an event is taking place. This can occur when the state of play changes, a market is suspended or information is being updated. The price and terms recorded at acceptance, rather than an earlier displayed price, will generally apply.

• Do not rely on a delayed screen, commentary feed or third-party information when making a live selection.
• A market can be suspended without notice when an important event occurs or when the available information is uncertain.
• If a market is offered in error, the relevant selection or bet may be reviewed under the applicable error rules.
• Where a market is void, the stake for that market is normally returned, subject to the specific market conditions.
• You should check the final result and settlement in your account rather than relying only on an initial notification or display.

3. Casino games and game outcomes

Each casino or instant game is governed by its displayed game rules, paytable, game information and any applicable conditions. Read those details before playing. They may explain the available selections, qualifying combinations, feature rounds, stake options, return calculation and the way a game ends.

A game round is generally created when a valid stake is accepted and the game is started. A round should not be repeated, altered or treated as cancelled simply because the result takes time to display. If the screen freezes or a connection is lost, check the game history or account records before starting another round. The original transaction may still have been processed.

Game errors and settlement

If a technical error affects a game, bet, balance or result, the affected activity may be suspended while it is investigated. A result produced because of a clear malfunction may be declared void or corrected. Where possible, any valid stake or return will be dealt with according to the game rules and the outcome of the review.

Game outcomes are determined by the systems and processes used for the relevant game. Previous results do not guarantee future results, and no pattern, strategy or prediction can ensure a win. Do not continue playing to recover losses. Set a budget before you start and stop when you reach it.

• Check the stake shown on screen before confirming each round.
• Review the paytable and feature conditions before using a special game option.
• Do not refresh repeatedly or open duplicate sessions when a result is loading.
• Keep a record of disputed rounds, including the approximate time, game name and transaction information.
• Ask for clarification through the available support channel if a game result or balance does not look correct.

Displayed information

Game descriptions, images, prices, odds, balances and other information are provided to help you make selections. They may change as the service is updated. Before you confirm a bet or game round, review the information in the final confirmation area. If information appears incomplete, inconsistent or incorrect, do not proceed until the issue has been clarified or corrected.

4. Accounts, payments and prohibited conduct

Deposits, withdrawals and account activity may be subject to verification, processing checks, transaction limits and payment-provider requirements. The name and details used for a payment should match your account information where required. A transaction may be delayed or declined if information is incomplete, the payment method is not supported, the transaction cannot be verified, or additional checks are required.

You must not attempt to misuse the service, interfere with its operation or gain an unfair advantage. This includes using automated tools without permission, exploiting a software fault, creating duplicate accounts to avoid a restriction, providing false information, manipulating a game or market, using another person’s account, or engaging in fraudulent or unlawful activity.

Where prohibited conduct or an apparent error is identified, activity may be reviewed and relevant bets, game rounds, payments or account actions may be suspended or corrected. This may include restricting access while checks are completed. We may ask for information or documents needed to verify identity, ownership of a payment method, source of funds or compliance with applicable requirements.

Account records and corrections

Your account history may include deposits, withdrawals, bets, game rounds, adjustments and other transactions. Review it regularly and raise any concern as soon as possible. If a balance or settlement is recorded incorrectly because of a technical, administrative or obvious pricing error, the record may be corrected. A correction can include removing an incorrect credit or restoring a valid amount.

Rules can be updated when products, technology, legal requirements or operating processes change. The current version published on the website applies from the date it is made available unless another effective date is stated. You should check the rules regularly, especially before placing a new bet or playing a new game.

• Use only payment methods that you are authorised to use.
• Keep your personal, contact and account information accurate.
• Do not allow another person to access or use your account.
• Do not attempt to bypass account limits, exclusions, verification checks or other controls.
• Keep copies of relevant confirmations and transaction records in case you need to raise a query.

5. Responsible gambling and disputes

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only use money you can afford to lose. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses. Take regular breaks and monitor the time and money you spend.

Safer gambling tools

Depending on the service and your circumstances, responsible gambling tools may include deposit controls, spending or loss limits, time reminders, breaks, account restrictions and self-exclusion. Use these tools before gambling becomes difficult to manage. A limit should be set at an amount that fits your personal budget, and you should not try to work around a restriction by opening another account.

• Set a personal budget and decide how long you will play before starting.
• Keep gambling separate from essential household expenses and borrowed money.
• Do not chase losses or increase stakes because you feel due for a win.
• Talk to someone you trust if gambling is affecting your finances, work, relationships or wellbeing.
• Seek professional support from an appropriate Australian gambling support service if you are concerned about your gambling.

Questions and complaints

If you believe a bet, game round, payment or account record is incorrect, review the relevant confirmation and contact the available customer support channel through the website. Include enough information for the issue to be investigated, such as your account identifier, transaction reference, date, approximate time, product, selection and a clear description of what happened. Do not send passwords or full payment details in a support request.

We may ask for further information and will review the matter against the applicable Betting Rules, product rules, account records and technical information. If you are not satisfied with the outcome, follow the complaint or escalation process described in the website terms. These rules do not remove any rights or protections you may have under applicable Australian law.

If gambling no longer feels enjoyable or is becoming difficult to control, stop using the service and consider applying an available account restriction or self-exclusion. Support is available through appropriate Australian gambling-help organisations and professional services. Asking for help early can make it easier to manage gambling and protect your finances and wellbeing.