Contact Us

How to get in touch

For assistance, send an email to support@cafecasino.wtf. Please use the email address connected with your account where possible, so the support team can identify your request more efficiently. Messages are reviewed in order, and support will provide guidance based on the information available.

You can contact support about common questions and requests, including:

• Account access, profile details and verification questions
• Deposits, withdrawals and other payment enquiries
• Bonus terms, eligibility and general promotion questions
• Technical problems, errors or difficulty using the website
• Responsible gambling requests or concerns about your gambling activity

Support usually replies within 24 hours, although response times can vary depending on the nature of the request, the information required and the number of enquiries being handled.

What to include in your email

To help support understand the issue and respond faster, include your account email or username, a short description of the issue and any relevant details, such as when the problem occurred or what you were trying to do. Screenshots can also be useful if they show an error message, payment status or other relevant information. Do not include your password or other sensitive security information in your message.

If your request concerns responsible gambling, please explain what assistance you are seeking. The support team can provide information about the options and processes available to help you manage your play.