Privacy Policy

About this Privacy Policy

This policy applies to personal information collected through the Cafe Casino website, account services, customer support channels and related online activities. Personal information means information that identifies you, or information that can reasonably be connected with you. The information we handle depends on how you use the website and the services available to you.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You may have choices about some types of processing, including promotional communications and certain cookies. Some information is necessary to provide an account or meet legal and operational requirements, so refusing to provide it may affect the services we can offer.

This policy should be read together with any other notices shown during registration, verification, payments, promotions or support interactions. Those notices may explain particular uses of information at the time it is collected. We may update this policy from time to time to reflect changes to our services, technology, business processes or legal obligations. The current version published on this website will apply to ongoing use of the services.

Information we may collect

A casino website typically needs to handle several categories of information. The information collected will depend on your activity, the account features you use and the checks that are required. We seek to collect information that is relevant to operating the service, protecting players and meeting our obligations.

Account and identity details

• Name, date of birth, contact details and account login information.
• Information about your account preferences, communications choices and interactions with the website.
• Details supplied when you contact customer support, make a complaint or ask us to assist with an account matter.
• Information needed to confirm that an account is being used by the person who created it.

Verification information

To support identity, age, safer gambling, anti-fraud and compliance checks, we may request information or documents such as identity evidence, proof of address, source-of-funds information or other relevant records. The particular information requested may vary according to the circumstances and the checks required. Verification documents may contain sensitive personal details, so they are handled for the relevant checking and compliance purposes.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, we may handle payment details, transaction references, amounts, dates, payment status and related account records. Payment information may also be processed by payment providers or financial service providers involved in completing a transaction. We may receive information from those providers to confirm, investigate or reconcile a payment. Transaction records help us operate your account, respond to queries, identify unusual activity and meet record-keeping requirements.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, session activity, referral information and security events. We may use cookies, pixels, local storage or similar technologies to remember settings, keep the website working, understand usage, improve performance and help protect accounts.

How we use information

We use personal information for clear and legitimate business purposes connected with providing an online casino service. Depending on the information and the circumstances, these purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to questions and resolving complaints.
• Confirming identity, age and account ownership.
• Carrying out anti-fraud, security, responsible gambling and other risk checks.
• Detecting suspicious, unlawful, prohibited or irregular activity.
• Meeting applicable legal, regulatory, tax, financial crime and gambling-related obligations.
• Maintaining accurate records and responding to lawful requests or official processes.
• Improving the website, account functions, user experience and technical performance.
• Sending service messages, account notices, security alerts and other communications needed to operate the service.
• Sending marketing or promotional communications where permitted and where you have provided the required consent or otherwise have an applicable choice.

We may combine information collected from your account, device activity, transactions and support interactions when this is reasonably necessary for these purposes. For example, combining account and transaction information can help verify an account, investigate a payment issue or identify activity that may present a security or compliance concern.

We may use service providers to support hosting, technology, identity verification, payments, communications, analytics, security, customer support and other business functions. These providers may access information only as needed to provide their services and are expected to handle it appropriately. Information may also be shared where necessary to protect the website, players or the public, enforce applicable terms, investigate suspected wrongdoing or comply with a valid legal request.

We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis or appropriate notice permits that use. Where practical, information may be combined with statistical or de-identified information to understand trends and improve services without focusing on individual players.

Cookies, security and storage

Cookies and similar technologies

Cookies are small data files stored on your device by a website. Some cookies are necessary for account access, security, navigation and core functions. Other cookies may help remember preferences, measure website performance, understand how visitors use the service or support relevant communications. The availability and purpose of cookies may change as website features develop.

You can manage or remove cookies through your browser settings. If you block or delete essential cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser controls are separate from marketing communication preferences, so you may need to manage both choices where applicable.

Security measures

We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information may have been compromised.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the service used, information may be processed or stored in locations outside Australia, subject to appropriate safeguards and applicable requirements. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.

Closing an account does not always mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and support records must be kept for a period required by law or for legitimate compliance, dispute, fraud prevention and record-keeping purposes. Once information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@cafecasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. For account security, we may need to verify your identity before responding. We may also ask for clarification if a request is broad or unclear.

Access and correction

You may ask for a copy of personal information held about you, subject to applicable exceptions. You may also ask us to correct information that is inaccurate, out of date, incomplete or misleading. If information can be updated through your account settings, you may be able to make the change directly. Otherwise, contact us using the email above.

Deletion and withdrawal of marketing consent

You may ask for deletion of your personal information where it is no longer needed or where applicable requirements allow deletion. Deletion may not be possible for records that must be retained for legal, security, transaction, dispute or compliance reasons. If you withdraw consent to marketing, we will update your marketing preference within a reasonable period. You may also use an unsubscribe option in a promotional message where one is provided. Service and account communications may still be sent when they are necessary to operate or protect your account.

We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable requirements. If you are dissatisfied with how a request has been handled, you may contact us again with further information so the matter can be reviewed. We may keep a record of your request and our response to demonstrate that it was handled appropriately.

Changes to this policy

We may amend this Privacy Policy when our services, information practices or obligations change. Any updated version will be made available on the website and will apply from the date it is published, unless a different date is stated. We encourage players to review this page periodically so they remain informed about how their information is handled.